Payment Policy

  • 100% Airline’s amount needs to be required at the time of the confirmation.
  • 50% of the booking amount is required at the time of confirmation.
  • Remaining 25% Land Package amount 25 days Prior to Departure.
  • Balance 25 % Land Package amount required 15 days Prior to Departure.
  • If Booking is a non-refundable 100% amount needs to be required at the time of the booking.

 

Cancellation Policy

We understand that travel plans can change unexpectedly. To ensure clarity and transparency, our cancellation policy outlines the conditions under which cancellations and refunds are handled.

1. Cancellation by the Customer:

  • 30 days or more prior to the departure date: 100% of the tour cost will be refunded, minus a service fee of ₹5000 per person to cover administrative costs.
  • 15 to 29 days prior to the departure date: 50% of the tour cost will be refunded, minus any non-refundable fees imposed by hotels, airlines, or other service providers.
  • 7 to 14 days prior to the departure date: 25% of the tour cost will be refunded, minus any non-refundable fees imposed by hotels, airlines, or other service providers.
  • Less than 7 days prior to the departure date: No refund will be provided, as all services will have been confirmed and paid in full.

2. Cancellation by On The Globe:

In the rare event that On The Globe must cancel a tour due to unforeseen circumstances (such as natural disasters, political unrest, or insufficient group size), the following will apply:

  • Customers will receive a full refund of the tour cost, including any deposits paid.
  • Alternatively, customers may choose to reschedule the tour for a future date or apply the payment to a different tour package.

3. Non-Refundable Components:

Certain components of your trip (such as flights, visa fees, or specific hotel bookings) may be non-refundable. These will be clearly outlined during the booking process and will not be eligible for a refund in case of cancellation.

4. Changes to Bookings:

  • If you wish to make changes to your booking (such as modifying dates or the number of travelers), please contact us as soon as possible.
  • Changes made 30 days or more prior to the departure date will be accommodated with no additional fees.
  • Changes made within 30 days of the departure date may be subject to additional charges, depending on the service providers’ policies.

5. Force Majeure:

On The Globe is not responsible for cancellations or changes due to circumstances beyond our control, such as natural disasters, pandemics, or government travel restrictions. In such cases, we will work to provide alternative travel arrangements or offer a refund based on the policies of our service providers.

6. How to Cancel:

To cancel your booking, please contact our team in writing via email at ops@ontheglobe.in or call +91 89775 80775. Cancellations will only be considered confirmed once we provide written acknowledgment of your request.

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